Public Sector

Industry Perspective  ·  7 min read

Government Benefits AI: The Fraud Frame Is Costing Agencies More Than Fraud Does

Benefits agencies have built their AI strategies around fraud detection. Fraud is real and worth addressing. But the larger financial problem — overpayment accumulation from delayed circumstance detection — is not a fraud problem. And the human cost of the agencies' blind spot — entitled citizens not receiving support — is not addressed by fraud AI at all. A different frame produces a different strategy, and a better one.